Shipping & Delivery

Topper Sports will deliver to the address indicated by you within Malaysia via the local carrier provider. Topper Sports can only deliver to a delivery address which is a home or office address. Deliveries will be done on business days, not being a weekend or a public holiday.

  • Topper Sports charges a flat rate of RM15 within Malaysia.
  • Topper Sports ships out within 24 hours after orders are placed.
  • Delivery is expected within 2-5 working days.
  • Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
  • If you do not receive any update regarding shipping 2 working days after order time, please use “contact us” page on our website

 

Return and Exchange Policy

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Exchanges

Only faulty product(s) are eligible for exchange or refund. Exchanged items are subject to item availability. So please contact our customer service at [email protected] once you wish to make an exchange for a faulty product. Please do not return the goods before communicating with our customer service team.

Warranties (Badminton Rackets)

All Products are guaranteed by the manufacturers to be free of any manufacturing defects. Please inspect the items carefully upon receiving the shipment. If you find the product to be damaged or otherwise faulty, please return it promptly with the original box for a free replacement.

The warranties do not cover :

We will not be able to accept any returned item, under any circumstances, once it has been used. If the product has been used for playing, even for only one game, it will not be eligible for warranty replacement.

Badminton racket cracks or breaks due to clashes. All clashes, minor or major, can potentially damage, weaken or break a racket. Stringing with too high tension will also cause the racket to crack.

String breakage. String on a racket is a wearable part and will need to be replaced at a regular interval. Even high-quality strings have the same changes of breakage, although they do not age as quickly.

Shuttlecock and grip are wearable parts, and cannot be warranted against failure.

This guarantee does not cover damage caused by normal wear-and-tear, damage to paintwork, accident, improper care or cleaning, non-standard usage, or negligence.

Shipping

To return your product, you should mail your product to:

H-2-13A, PLAZA ARKADIA, NO.3,
JALAN INTISARI PERDANA,
DESA PARKCITY 52200,
MALAYSIA

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.